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Questions about a product, a bug report, or something you need built custom — this is the right place.
Response time
Usually within 24 hours on weekdays. If it's something urgent, say so in the message.
What to include
For product issues, mention which product, your WordPress or Perfex version, and a short description of what's happening.
Custom work
If you need something built that isn't in the catalogue, describe the requirement and the platform (WordPress, Perfex, etc.).